LOVE IT or Return it.Bid with confidence, ALL our RUGS come with satisfaction guarantee policy. Not happy with the RUG you received? Just contact us for authorization within 30 days after delivery date and return the rug for full refund.
You may also contact us if you need pick up accommodations and we can pick up the package right from your door via FedEx.
- 100% Customer Satisfaction is our most important goal. If you are not completely satisfied with your purchase please contact us. All items may be returned for any reason for a full refund of the purchase price.
- We often have multiple quantities available for most of our products. In many instances, we are able to offer an Exchange in order to resolve an issue with the item you received.
- All Our Items are eligible for 30 days Money Back Guarantee which you need to send the item back within 30 days from the day you received the rug for a full refund ( we don't deduct any cost from your total ).
- Customer is Responsible for shipping to send the item back, except in circumstances when the return is due to our error.
- We will cover the cost of Return Shipping in circumstances when the Return is necessary to correct our error.
- If you need to return an item, please contact us to obtain a Return Authorization.
- Once we receive the item, we will process the refund within 48 hours. Exchange will be done immediately.