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Free Return Policy
LOVE IT or Return it.Bid with confidence, ALL our RUGS come with satisfaction guarantee policy. Not happy with the RUG you received? Just contact us for authorization within 30 days after delivery date and return the rug for full refund. You may also contact us if you need pick up accommodations and we can pick up the package right from your door via FedEx.
  
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FREQUENTLY ASKED QUESTIONS
 
How do I contact you?

  Which method(s) of payment do you accept?

 
  How do I remit payment?

 
What is the shipping cost and through which carrier do you use?

 
  Do I have an option to combine shipments if they are all going to the same address?

 
  What are the age, material and dimensions of the rug?

 
  How many knots per square inch (kpsi) are there in your rugs?

 
  Are all the rugs made perfectly symmetrical?

 
  Why should I use under-padding and do you sell under-padding for rugs?

 
  Are your rugs on public display or only available online? Can I personally come pick it up?

 
  What is the condition of the rugs?

 
  What is the fading and variation of color in the rug?

 
  Does the picture actually portray the color schematics of the rug?

 
  How would I make sure that I am making the right decision in purchasing over the internet and how can I avoid making a mistake?

 
  Do you have any references?

 
  I like a particular rug you have, but I only want it in a different size. What is the availability of the rugs?

 
  How do I maintain and clean the rug?

 
  I am looking for a specific rug; can you help me?

 
   


ANSWERS
   
  How do I contact you?


   The best way you can contact us is to call us and leave a message at 212-532-1184.

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  What is the shipping cost and through which carrier do you use?


  There is a FLAT SHIPPING CHARGE for each rug which is stated in the description and our carrier is UPS ground. (Please note, the flat rate stated in the description includes professional packing, insurance, and shipping to your doorstep to anywhere in the US whether it is within NY or to CA.) Shipping to Hawaii, Alaska, and overseas cost differently and need to be quoted.  

  Also, the actual cost might seem more or less than the flat fee stated; the flat shipping fee simplifies the whole process of quotations and comparisons with other carriers which helps a faster shipping process.
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  Do I have an option to combine shipments if they are all going to the same address?


  Usually we are unable to combine shipments of rugs. Please note, all our rugs are located in different warehouses and are individually pre-packaged, insured, and ready for shipment from our warehouse. It would be inconvenient and time consuming for us to package and re-package the rugs in order to combine them due to differences in size, date of purchase, warehouse locations, etc.
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  Which method(s) of payment do you accept?


  We accept the following forms of payment: Money Order, Check, and PayPal.
Notes:
1- When using PayPal, we ship to confirmed address only.
2- All payments must be received within a week from the date of closing, otherwise we reserve the right to re-list or remove the item.
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  How do I remit payment?


  You can simply follow the payment terms through the winning notification you will usually receive after the auction ends.
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  What are the age, material, and dimensions of the rug?


  Please refer to our description of each rug.


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  How many knots per square inch (kpsi) are there in your rugs?


  The knot count per square inch is different for each rug. This number could range up to 600 kpsi.


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  What is the condition of the rugs?


  Generally, almost all of our rugs are in great condition. Our newer rugs are in excellent condition and some older pieces may have slight repairs done but this is natural in older rugs. When the repair is major or substantial, we will disclose it in the description of the rug. The repair does not devalue the rug in any way. There are no holes, stains, or foul odors in any of our rugs. All of our rugs have been professionally cleaned. Please note however, that no handmade rug is absolutely perfect, which is contrary to machine made rugs. Some older pieces may have low pile but the wear does not depreciate the value of the rug. In fact, it might add to the charm and the value of the rug, as antique rugs often have much better value than new rugs in the same category.
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  What are the fading and variation of colors in the rug?


  Fading and variations in the colors are common and mostly seen in older and tribal rugs. There are many factors that determine what shade the colors of the finished product may be, such as quality of material, washing process, and affect of sun light. Also, a tribal rug may take several months to weave and the wool used in part of the rug might be dyed months before the rest of the wool is dyed so naturally the wool might have a slight different shade of color which may cause a variation throughout the pattern.


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  Are all the rugs made perfectly symmetrical?


  All the rugs that we offer are handmade, particularly tribal and nomad rugs which are usually hand-woven by people in the small villages and farms without any graph or pre-sketch, but only by weaver skill and imagination. So it is normal if these rugs may be found asymmetric and imperfect, which some find it very charming and unique. Most of these imperfections are very small minor details. Also, weather, climate, and the effect of direct sunlight to some parts of the rug exposed alter its appearance.
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  Why should I use under-padding and do you sell under-padding for rugs?


  It holds the rug securely on the floor. Special thick paddings will give cushiony and plushier feel to the rug. Padding is strongly recommended for Needlepoint rugs. Upon request, we will sell under-padding for the rugs.
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  How do I maintain and clean the rug?


  Normal care, such as vacuuming, would be sufficient to maintain the rug. However, for stain removing each rug should be treated differently for tough stains. We also recommend professional cleaning for rugs with many stains.

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  Are your rugs on public display or only available online? Can I personally pick it up?


 We have done everything possible to cut our overhead expenses in this operation so you can enjoy the lowest prices in our auction site. Unfortunately, our warehouse is not open to the public; we have a  satisfaction guarantee policy so you can have peace of mind and view the rug in the privacy of your own place. Since the rug may be in a number of different warehouses, it is very difficult and costly to make special appointment for pick up by buyers.
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  Does the picture actually portray the color schematics of the rug?


 The color seen through your monitor is very close to the actual colors of the rug and fairly represent the actual color schematics of it. However, your monitor might be set differently, so we do our best to provide an accurate and precise picture.

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  How would I make sure that I am making the right decision in purchasing over the internet and how can I avoid making a mistake?

  We suggest you read the description and contact us with any questions you may have. Furthermore, you have nothing to worry about as we have a satisfaction guarantee policy (See our auction listing page for more details). Also, by viewing our feedback you will have comfort that we want only happy customers and we will do everything we can to keep you happy. 

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  Do you have any references?

   You can look at our feedback and contact any of the thousand happy customers we have. 

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  I like a particular rug you have, but I only want it in a different size. What is the availability of the rugs?
 

   You are welcome to contact us on your particular needs. We will try to accommodate you by listing the rug you want with our huge and unique inventory.

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  I am looking for a specific rug; can you help me?
 

   Yes, feel free to contact us, as we will surely be glad to assist you in either directing you to our current auction listings or finding a rug that will satisfy you in our huge and unique inventory. If you have seen a specific rug elsewhere, you can forward us the image so we can supply you with the same or similar rug with the size you want. 

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