Delivery & Damaged
SHIPPING & DELIVERY
All safe orders weighing 85 lbs or more are shipped via LTL Freight Carriers. The freight carrier provides either dock or curbside delivery based upon delivery location. Curbside delivery is defined as delivery of the freight as close to the actual delivery address as possible. Please remember the size of the tractor trailer and certain safety precautions may prevent the freight carrier from delivering the freight at the actual curb or delivery address. Lift-gate service is available at no additional charge and it is the sole responsibility of the customer to coordinate inside delivery of the freight with the trucking company, sub-contractors, and/or themselves. The freight carrier is not responsible for the inside delivery of any freight and inside delivery is not a service that Cobalt Safes offers. Cobalt Safes utilizes the services of UPS Parcel on all safe orders weighing 85 lbs or less. All safes are shipped via UPS Ground for cost effectiveness. Safe shipment can be upgraded to Next Day or 2nd Day Air per customer’s request and at cost to the customer, if available. Any address corrections, re-consignments, or storage issues due to freight being undeliverable will not be the responsibility of Cobalt Safes and may result in additional fees. The customer will be contacted and advised of any additional fees prior to Cobalt Safes providing the freight carrier with any written or verbal authorizations regarding any changes in the shipment. Upon contact, it will be the responsibility of the customer to find a resolution to the issues in a timely manner. Cobalt Safes reserves the right to authorize the return of any freight found undeliverable where the customer, after repeated attempts, is found to be unavailable for contact. Customer will be charged for all freight to and from the point of delivery regardless if the buyer was eligible for free shipping in all instances where freight is determined to be undeliverable and is returned to any Cobalt Safes warehouse. Freight that is returned because it is deemed undeliverable will be subject to a 20% restocking fee.
INSPECTION FOR DAMAGE PROCESS
In a timely manner all LTL Freight deliveries must be inspected for damage at time of delivery. All packaging should be inspected for any noticeable signs of damage to include tears, indentions, and friction marks to the packaging. All freight shipped by Cobalt Safes is shipped in an upright manner and is never wrapped in plastic. Any signs of damage to the packaging, freight not being delivered upright, and/or freight wrapped in plastic are justified reasons for the customer to require further inspection of the actual freight itself. All damaged freight must be refused at time of delivery. If the damage is minimal and acceptable to the consignee, they will be required to make note of the damage on the delivery receipt at time of delivery prior to signing the delivery receipt. Under no circumstances shall the consignee discard the pallet or packaging material until the safe has been determined to be in good working condition and/or all claim issues have been resolved. When the delivery receipt is signed by the consignee without any notes of exception to the damage it clearly states that the freight has been received by the consignee in good condition. Failure to follow the procedures above will remove all liability of damage from Cobalt Safes and require the consignee to file any claims against the carrier themselves. For all parcel shipments, the customer must notify Cobalt Safes of any damages within 24 hours of receipt. Customer will also be required to provide Cobalt Safes with a brief description of the damage. If the customer declines to keep the damaged safe, it will be the customer’s responsibility to repackage and hold the safe until a claim can be submitted and UPS Parcel can retrieve the damage safe, this process can take approximately 10 - 14 business days.
Safes can be returned for a period of 14 days from the date of delivery. All returns must be approved by an authorized Cobalt Safes representative and returned with a required return authorization number. Safes must be returned in the original packaging and must be received in an approved Cobalt Safes warehouse undamaged and unused within 7 days of the issuance of the return authorization number. All freight charges are nonrefundable. All safe returns are subject to a 20% restocking fee. In addition, if the returned safe is received by Cobalt Safes damaged it may be subject to additional fees. These fees will be determined by an authorized Cobalt Safes representative and will be prorate according to the extent of damage. Customers will be charged for freight to and from the point of delivery regardless if the buyer was eligible for free shipping. All freight charges will either be prepaid by the customer directly to the carriers or will be deducted from the safe refund. Credits will only be issued upon receipt and inspection of any/all returned safe(s).
Hayman Safes Terms and Conditions
Returned Goods Authorization
Hayman Safe Company may accept returned merchandise. A returned goods authorization number must be obtained, and must be affixed to the outside of each package. All returned goods must be shipped freight prepaid, and may be subject to a restocking fee. An additional charge may be applied for excessive damage as assessed on a per unit bases. An RGA form must accompany all products returned and must be filled out completely or shipment will be refused. Forms are available from customer service.
Goods are inspected and shipped from Hayman Safe Company in undamaged and working condition. It is the receiver's responsibility to inspect all shipments before signing any documentation, and to report freight claims to the freight company. If there is apparent damage to the shipping carton, such damage must be noted on the receiving document. Occasionally there may be damage that is not apparent upon receipt of a shipment. Some freight carriers allow up to 90 days from receipt of shipment to accept claims of concealed damage, others do not. After the allowable time of concealed damage claims has passed, Hayman Safe company cannot assist with freight claims.