Our Worry-Free Warranty
Every watch that we sell comes with an extensive 2-year warranty from Ashford. For your peace of mind, our team of world-class, certified watchmakers will be at your full disposal. They have vast experience working on today's most prestigious brands as well as the most complicated watches.
What's covered: Our warranty covers the most important part of a watch: the movement. No matter how complicated, we are well-equipped and ready to repair it with the utmost care. In addition, we will replace your battery for two years from the date of purchase. Of course, all of our watches are 100% brand new and should keep accurate time.
What's not covered: The watch case, bracelet, straps, crown/stem, crystal/glass, finishes, damage caused by excessive wear-and-tear and/or physical abuse and damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations.
Jewelry: All of our jewelry is covered for 90 days from the date of purchase. Items that have been sized, engraved or modified in any way cannot be repaired or serviced.
Please note: These warranties are valid only at Ashford. Repair or warranty service performed by someone other than Ashford will void these warranties. Ashford disclaims any liability for consequential or incidental damages for breach of written or implied warranty of this watch or jewelry item, including merchantability or fitness for a particular purpose.
This warranty gives you specific legal rights and you may have other rights that vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
Contact one of our expert customer service agents for assistance at 866-ASHFORD (866-274-3673).