Our Worry-Free Warranty
Every watch that we sell comes with an extensive 2-year warranty from Ashford. For your peace of mind, our team of world-class, certified watchmakers will be at your full disposal. They have vast experience working on today's most prestigious brands as well as the most complicated watches.
What's covered: Our warranty covers the most important part of a watch: the movement. No matter how complicated, we are well-equipped and ready to repair it with the utmost care. In addition, we will replace your battery for two years from the date of purchase. Of course, all of our watches are 100% brand new and should keep accurate time.
What's not covered: The watch case, bracelet, straps, crown/stem, crystal/glass, finishes, damage caused by excessive wear-and-tear and/or physical abuse and damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations.
Jewelry: All of our jewelry is covered for 90 days from the date of purchase. Items that have been sized, engraved or modified in any way cannot be repaired or serviced.
Please note: These warranties are valid only at Ashford. Repair or warranty service performed by someone other than Ashford will void these warranties. Ashford disclaims any liability for consequential or incidental damages for breach of written or implied warranty of this watch or jewelry item, including merchantability or fitness for a particular purpose.
This warranty gives you specific legal rights and you may have other rights that vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
We want you to be 100% satisfied with your purchase. If for any reason you are not, please submit a return request in your order history where we will assign you an authorization number for your return.
Be sure to send your item back to Ashford in the same condition it was delivered and Ashford would be happy to provide a full refund of the purchase price (minus the cost of $19.95 or $29.95 for expedited shipping if it applies to your order). Your item may only be returned as long as you have not worn or sized it. All items must be returned within 30 days of their delivery date.
Two Simple Steps
STEP 1 Request your Return Authorization Number (RA#) in your Ebay order history.
STEP 2 Return your unused item, including all materials such as original paperwork and free gifts, via insured, traceable delivery within 30 days of the date it was delivered. The insurance amount must be equal to the price paid for the item.
Please note: Your item must be returned to Ashford within 10 days of the date that your RA# is assigned.
C/O Returns Dept.
25 Fairmont Ave.
E. Providence, RI 02914
To ensure a smooth return process, please inspect your watch or jewelry item as soon as it arrives. Before removing any tags/factory tape and before wearing it, ask yourself the following questions:
- Is the item working perfectly?
- Is it in good condition?
If your answer to either question is "no" then the watch or jewelry item must be repackaged immediately in order to be eligible for a return. Once it is worn or sized or the tags/factory tape has been removed, Ashford will not accept the returned item.
What if you notice a mechanical problem after the watch or jewelry item has been sized and/or worn?
In such cases, Ashford will do its best to repair it under its extensive 2-year Ashford Warranty.
In short, Ashford cannot replace or refund a watch or jewelry item when:
- The watch or jewelry item has been worn
- The tags/factory tape has been removed
- The product has been sized