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 Art Designs by Lucie

Art Designs by Lucie

 Maintained by:
 Home Decor, Prints, Bags, Belt Buckles, Tiles, Watches, Mousepads, Coasters, Pillows Cases, Shower Curtains and other products with UNIQUE images of my original art. You won't find anything like this from another seller. Thank you for shopping!

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  • FAQ
Shipping & payment
I accept Paypal only. Processing time is from 2 to 5 business days before shipping. SHIPPING TIME: Items shipped from Canada or USA takes from 5 to 15 business days. Items shipped from my manufacturer in Hong-Kong takes from 10 to 20 business days. In some countries and in Holiday period, it may take longer time to arrive (PLEASE READ MY STORE PAGE "Delivery delays -please read" for more information). If you have any questions, please email me!
Please note:
I do my best to show the exact colors of the printed object. However, the colors shown on the images may slightly vary from the actual item due to your monitor's settings, the particular surface of the printed object and the shade variations from where you actually are.
  
Frequently Asked Questions
 Q: I am buying this item as a gift. Can you make a special wrapping and include a card in the package?
  A: Unfortunately, I cannot use a special wrapping or include a card in any of the packages. However, all my jewelries (pendants and earrings) are included in a small organza bag, ready for gift giving. All my other products are shipped directly from my manufacturer and special arrangements are not possible at this moment.
 Q: I have a problem with my order
  A: Before you do anything, please contact me directly through your ebay transaction. In many cases, the problem can be solved without sending the item back to me.
 Q: I would like to return an item. What is your return policy?
  A: I offer 100% full refund or exchange in case of broken or defective item. You will need to send me pictures of the broken item. Please contact me and I will be happy to fix any problem. For items in good condition, please verify in the item listing for the specific return policy.
 Q: Do you combine shipping fees on multiple purchases?
  A: Yes! I gladly combine shipping fees. The eBay cart should combine the items automatically for you to make a single payment. If it doesn't work, please contact me.
 Q: Can I pay my purchase with a personal cheque or money order?
  A: I actually do not accept any other forms of payment than Paypal. If you do not have an account with Paypal, you can still pay with your credit card through Paypal that becomes the plateform for you to use for payment.
 Q: My item has arrived defective. Do you send replacement or refund?
  A: Please contact me directly right away through your ebay transaction with pictures instead of opening a return case. These situations can often be resolved without returning the item back. Replacement or refund will be offered depending of the item. Please note that slight variation in color from image computer is not considered "defective".
 Q: I didn't receive my order within the time specified. What can you do?
  A: I am sorry! If you haven't received your order within the time specified, instead of leaving any feedback, please contact me right away and give me the chance of working for you. Customer service is my priority. Refund or resend are offered.
 Q: I received my Italian Charm Watch in 2 pieces and not assembled. Why?
  A: Italian Charm watches comes in 2 pieces and need an easy assembly. They are shipped that way to prevent breakage during the transit. You will find easy steps for the assembly here: http://stores.ebay.com/Art-Designs-by-Lucie/Italian-Charm-Watch-Assembly.html You can also watch videos on Youtube "how to assemble italian charm bracelets"
 Q: Is it possible to cancel my order that I placed earlier?
  A: It is possible to cancel your order only if the items are not in processing yet. If your order is in processing with my manufacturer, it is not possible for me to cancel or modify the quantity. I could modify the shipping address before shipping in some circunstances. Please contact me and I will check to see if I can do any changes.
 Q: Why my order hasn't been shipped yet?
  A: All items in my store are made to order. Production time may vary from 2 to 5 business days, it's usually specified in the listing's handling time. Please note that there is no production during week-ends.
 Q: I received the wrong item
  A: I am sorry about that. Please contact me directly right away through your ebay transaction instead of opening a return case. These situations can often be resolved without returning the item back.
 Q: I have a problem with my order - Do I open a return case?
  A: Before you do anything, please contact me directly through your ebay transaction. In many cases, the problem can be solved without sending the item back to me.
 Q: How long will it take to get my item?
  A: Delivery is from 1 to 3 weeks after processing time, depending of your country and the origin of the item. Origin of the item and delivery time is specified in the listing.