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Returns

• Thousands of customers have been happy with our customer service because of our easy returns program which makes your purchasing experience as simple as possible.

• We accept returned items within 60 days of purchase for any reason. Please message us for an RMA (Return Merchandize Authorization) from the marketplace you purchased our product. Please do not ship back without an RMA, because the return could get lost or not accepted as unauthorized.

• All returned items are shipped back to one of Aosom’s warehouses at the buyer’s expense, although there are no restocking fees. If the item is defective or damaged, and we have chosen to have the item returned after seeing the pictures, we will issue return shipping at our expense.

• For items that are defective or damaged, Aosom may require pictures to help us determine the appropriate next step, which may be replacement parts, or a replacement unit. In this day and age, we understand people’s time is valuable, so supplying pictures when you message us will help us assist you faster. Depending on the damage, there are times when we can use the pictures as the actual return, thereby eliminating the time and hassle of packaging up the product and returning it to us for an exchange or refund.

• Please allow 2-3 business days for the refund to issue once the item has been returned, or we have stated your pictures are counting as your return.

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