1. I just purchased an item from you, when will it ship?
Most orders ship the next business day (excludes Saturday, Sunday, and Holidays) after payment has been received.
2. My item has been marked as shipped and I have a tracking # but it is not showing in FedEx?s shipping system, what?s wrong?
Once a label is printed and we have staged your item for FedEx to pick-up from our warehouse it will typically take up to 24 hours for it to show up in FedEx?s tracking system. If after 24 hours your shipping information has not been updated, you can contact our Customer Service Department for further assistance.
3. Can you ship to my country / PO Box / Hawaii / Alaska / Puerto Rico / APO?
At this time we only offer shipping to a physical street address located in the 48 continental states.
4. Aosom's Cancellation Policy
We try to process orders within one business day (excluding Sat, Sun and holidays) whenever possible, so if you cancel the same day, we should be able to keep the order from shipping and have you refunded within 1-2 business days.
If you cancel and the product has already shipped, we will attempt to have the carrier RTS (Return To Shipper) the product back to us, but this is not always successful and we will need for you to monitor the tracking to refuse the product if they try to deliver. Once the item is confirmed en route back to us, your refund will be processed within 2-3 business days.