1. Pick and read the terms of the package you like. 2. Check availability with us BEFORE you purchase. 3. Purchase and pay for your package if your dates are available. 4. Follow the link in your purchase confirmation email from eBay to fill out our internet based reservation form immediately after your purchase. Allow up to three (3) full business days to have your request processed and confirmed. We will contact you if additional information may be needed before we can confirm your reservations. 5. We will email your confirmation to you.
Payments: We accept payment via PayPal or you can call our office at (423)245-8200 and pay by MasterCard, Visa, or Discover. If you pay via PayPal, we require you to place a credit card on file for your vacation. No Checks or Money Orders.
Availability: Dates are confirmed by an email confirmation letter with a confirmation number. To try to ensure your availability, submit your online reservation form as soon as possible after you purchase your package. Holidays fill up quickly.
CHANGES/CANCELLATIONS: Reschedules and cancellations must be requested by email with your your name and confirmation number (if applicable) before being completed.
QUESTIONS? Call (423)245-8200 Mon-Sun 9:30a-5p EST
Travel FAQ Phone: (423) 245-8200
Q. I've bought my package, now how do I make my reservation? A. Our online reservation request form will be sent to you in your winning emails from ebay. After you complete the form and submit it, it will take at approximately three full business days (not counting the day of submission) to process your request. Please make sure you fill in all of the information correctly. Errors or missing information can cause your request to be delayed.
Q. Why are these vacations so cheap? A. These packages are promotions for vacation ownership at the hosting resort. Because these are promotional packages, there are qualifications you must meet to keep the promotional pricing.
Q. Are there any additional costs or hidden fees? A. We will not hide any costs from you. Some packages require you to pay the nightly tax for the room (not per person). Be sure you completely read and comprehend the important information for the package your interested in.
Q. I purchased the vacation package, but what if my dates of travel sell out before I received my confirmation or was able to use my package? A. If you are concerned, please contact us to check availability before you purchase. We will gladly inform you of what is available. However, dates can sell out quickly and without notice especially during peak holiday seasons. If this happens, we will gladly try your alternate dates of travel, hold your package open for one year from the date of purchase or refund your purchase.
Q. When do I receive the tickets that come with my package? A. If your package comes with a gift such as park tickets or passes, these gifts will be given to you after you have completed your tour of the hosting resort. This is why tours are most often scheduled toward the beginning on your stay.
Q. When can I use the package? A. You can use your package for any dates you like as long as we have availability. Please contact us to check availability.
Q. Can I buy this vacation package as a gift for someone else? A.Yes, you are welcome to give our packages as gifts as long as the receiver of the gift meet all the qualifications listed on the package.
Q. What if I for some reason buy the package and don't meet the qualifications listed on the vacation package, fail to show up on my arrival date with my cohabitating partner/spouse, or fail to take the property tour? A. You would be charged the full price of the package plus the cost of any gifts included, minus the promotional price you paid.
Q. Do I have to buy anything during the promotional resort tour? A. NO! You are not obligated to buy anything! Once you have completed the informative tour of the hosting resort, the rest of the time is yours to enjoy!
Q. Why did my promotional tour at the resort last almost two hours when the information from All Good Vacations stated 90 minutes? A. There are several factors that can lead to a longer tour. If you are interested in the vacation ownership package or simply hit it off with the representative and get into conversations, these can attribute to a longer tour time. If you are not interested, simply fulfill the full 90 minutes, be curteous to the sales person and nicely excuse your self explaining you are not interested. Make sure you fulfill at least the minimum tour time, or your tour will be considered incomplete and your credit/debit card on file with All Good Vacations will be charged the full regular cost for your vacation package.
Q. How do I schedule/reschedule my tour date/time? A. We do not schedule/reschedule tour times. These times/dates are set forth by the resort on a first available slot. We have no control over tour times. The resorts will not schedule your tour the day of your arrival or departure.
Q. Can I request a particular cabin/type of room/room amenities/resort building, etc? A. No. Accomodations are based on limited availability for these promotions and are assigned on a first come first serve basis by the resorts/hotels.
Q. I told by the hotel listed in my package there's plenty of availability, but you say there isn't? Why? A. The resorts block off a certain number of rooms for us at the promotional rate we're offering. Once the those select number of rooms are booked, no more rooms can be offered at our promotional price.
Q. Why does it take a minimum of three full business days to setup a reservation request? A. Due to the nature of these promotions, reservations take extra processing. Due to security reasons and technological limitations, the resorts and hotels are not able to give us direct access to their reservation computer databases. Therefore all communications and reservation requests are processed via email and by hand. All requests must be reviewed for accuracy, errors corrected, and qualfications verified. In the event there are errors on your form, or if you fail to provide all the requested information, then your reservation request will be delayed. Please refrain from calling or emailing our office inquiring about the status of your reservation request until a full minimum of three business days has passed.
Q. Why do these packages have age, marriage, income, and other qualification requirements? A. These qualifications are set forth by the resort, not All Good Vacations, and are designed to target a select demographic for a potential investment in vacation ownership options. All Good Vacationsis obligated by contracts with the resorts to adhere to these qualifications, otherwise, the resort/hotel bills All Good Vacations the full regular cost of the vacation package.
Q. Can I buy more than one package to the same destination? A. No. The resort promotional rules only allow one package every 15-24 months. This will vary. Please see the important information listed at the bottom of each vacation package informational page. This also applies to purchasing a package to a resort desintation through All Good Vacations that you visted through another company.
Q. What if I buy two packages to two completely resort destinations from All Good Vacations? A. You may purchase as many different destinations other than the ones with limitations. You cannot use these packages back to back and we do ask for 14-30 days between destinations.