eBay Order Changes
eBay order changes are not permitted. We suggest you take the time up front to make sure what you want is exactly what you request from us as reflected in your eBay order.
Cancellations of eBay Orders with APMEX
Once we have issued a confirmation, all prices are locked-in and the order cannot be cancelled. We reserve the right to cancel any eBay Order at any time and for any reason.
Collection of sales tax
In June 2018, the Supreme Court ruled that states can impose sales tax on retailers selling to customers within their state. As a result of the ruling, and to be compliant with each state’s laws, APMEX has begun collecting sales tax in: AL, CA, CO, CT, DC, GA, HI, IL, IN, IA, KY, LA, ME, MD, MA, MI, MN, MS, NJ, NY, ND, SC, SD, UT, VT, WA, WV, and WI.
Sales tax rates are calculated based on State, County & City requirements and the shipping zip code.
Exchange and Return Policy
We do not accept returns unless the item is not as described. For approved exchanges, you must follow all instructions provided by our Customer Service department, including carefully packaging the product. You are responsible for the cost of return shipping and the risk of loss during the return shipment as part of the exchange. APMEX reserves the right to reject any exchange that does not comply with these requirements.
Insurance / Claims Process
APMEX insures all of its Sales Order shipments to you for the sale value of the enclosed Product purchased from APMEX, subject to the following limitations. We must be notified of a lost package within thirty (30) days from the ship date of your order. Should anything happen while your package is in transit to you, you might be permitted to claim coverage under our insurance policy provided that you directly receive the package from the common carrier. Neither we, nor our insurance company, accepts (and we specifically disclaim) responsibility if you have left instructions with any carrier or delivery service to leave parcels for you without the need for your signature. Nor do we, nor our insurance company, accept (and we specifically disclaim) responsibility if you have given any carrier or delivery service instructions to leave your package with someone else, such as a building manager, neighbor, or a drop-off location such as Mail Boxes Etc., The UPS Store, or similar third party drop off locations. In any such case, your package will not be covered for insurance by APMEX or our insurance carrier. If you do not receive the package directly from the common carrier, you agree to take all reasonable actions to assist in recovery of the package, including but not limited to filing out reports (and/or police reports) and providing all information needed or that may be requested to assist in recovery of the package. If you do not fully cooperate in recovery efforts, neither APMEX, nor our insurance company or carrier, will have any liability to you.
When we ship to you, if Products are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company. If we determine the package is lost or damaged, we file a claim. Once the claim is filed, we reserve the right to re-ship your items or refund your money at our discretion, and APMEX shall have no further responsibility or liability to you. If there is any disruption in the delivery of a package to you, you agree to cooperate with us in any investigation or claim process and to take every reasonable action requested of you in the process. Failure to fully cooperate will jeopardize coverage that may be provided to you.
eBay Bank Wire Orders
Once you have completed the checkout process for a bank wire order, we will send you an order confirmation email, which will include our banking information for the wire. Please make sure to click through the entire checkout process. Please reference your order number on your payment. All payments must be received within two business days of placing your order.
APMEX Right to Cancel
We work hard to provide accurate product and pricing information to you. However, pricing or typographical errors may occur. In the event that an item is listed at an incorrect list price or with incorrect information due to an error in pricing or product information, APMEX has the right to refuse or cancel any eBay orders placed by you for that item. We reserve the right to refuse or cancel any eBay order at any time, including if it is deemed questionable or of significant risk to APMEX regardless of price confirmation.
Market Loss Policy
When purchasing from APMEX, once we have issued a confirmation number, the price is locked in for you and the transaction may not be cancelled, but only offset at our current ask price. Any deficit between the price at which we sold to you and the offsetting purchase price and or prices, is your responsibility if your order is cancelled or returned. That amount will be charged to you. That is our Market Loss Policy. Any market gain on cancellations shall remain the property of APMEX.