Q: How often are prices updated?
A: Our prices update every 10 minutes according to the market moves in order to give you the most up-to-date pricing.
Q: Will I receive the exact item pictured in the listing?
A: Photos in our listings may or may not be stock photos. The photos are meant to be an indication of the product you will receive. Label designs for graded coins can vary from what is shown, but will meet grade specified.A: Photos in our listings may or may not be stock photos. The photos are meant to be an indication of the product you will receive. Label designs for graded coins can vary from what is shown, but will meet grade specified.
Q: Can I pay with an eBay gift card or gift certificate?
A: It is eBay’s policy that you cannot use an eBay gift card or gift certificate on precious metals.
Q: What is the shipping cost?
A: Shipping is FREE for all domestic purchases.
Q: Is my order insured?
A: Your order is insured for the full amount up until it is delivered.
Q: How does a bank wire order work?
A: Once you have completed the checkout process for a Bank Wire order, we will send you an order confirmation email, which will include our banking information for the wire. Please make sure to click through the entire checkout process. Please reference your order number on your payment. All payments must be received within 2 business days of placing your order.
Q: What states do you currently charge sales tax?
A: We currently charge sales tax in: AL, CA, CO, CT, DC, GA, HI, IL, IN, KY, LA, ME, MD, MA, MI, MN, MS, NJ, NY, ND, SC, SD, UT, VT, WA, WV, and WI. This can be subject to change as more states determine whether to charge sales tax.
Q: Do you accept bids or offers?
A: Our listings have set prices. We do not accept bids or offers as the price is determined based on a number of factors.
Q: Do you offer international shipping?
A: APMEX on eBay does offer international shipping to select countries. Not all listings are eligible for international shipping due to import regulations. If you are trying to purchase a listing that is not eligible for international shipping, please message us and we may be able update the listing to ship to your country.
Q: What countries do you ship to?
A: We currently ship to Australia, Austria, Belgium, Canada, Cayman Islands, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Israel, Italy, Japan, South Korea, Macau, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, United Arab Emirates, United Kingdom and United States. Please add your zip code on the listing level to see if the listing is eligible to ship to your country.
Q: Will I have to pay any customs and duties on my order?
You may be subject to taxes and/or duties for your order. All duties and taxes must be paid by the customer on delivery. Please consult your local customs broker for more information on tax and dutyrates.
Q: Can I change my order once it's placed?
A: Processing begins immediately upon completion therefore changes cannot be accepted.
Q: Can I cancel my order?
A: Once your order is completed it cannot be cancelled.
Q: When will my item ship?
A: In most cases, orders are shipped within one business day.
Q: If I place my order Friday-Sunday, when will it ship?
A: In most cases, orders placed on the weekend will ship on Monday.
Q: Where do you ship from?
A: Oklahoma City, Oklahoma.
Q: What shipping carrier do you use and how do you ship?
A: In most cases we use USPS First Class Mail.
Q: What do I do when my package appears to be lost?
A: You have seven (7) business days to contact us after the ship date, if you believe your package is lost or damaged.
Q: What is the return policy?
A: We do not accept returns unless the item is not as described.