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Store Policy

Return Policy

You may return most items within 30 days of the date your order was received for a full refund of the purchase price excluding shipping, handling or other additional charges. All products shipped from our factory are carefully checked, tested, inspected and packaged before leaving our warehouse. Shipping errors and/or damage must be reported to 47 Diamond District and to Carrier upon receipt of shipment. This is imperative in order to perfect any claims to the carrier, and no deviation will be accepted. No returns will be accepted without a 47 Diamond District Return Authorization Form. A Return Authorization Form is sent with every purchase and is also available for download using the link below. We do not refund return shipping charges unless we made an error. All return shipping charges must be prepaid. We cannot accept C.O.D. You can expect a refund within 14 days of our receiving your returned product. Refunds will be credited to the same form of payment used in your original purchase.

Please note the following exceptions:
* Custom designed jewelry that we altered or personally made according to a client’s designs are NOT returnable.
* Color Enhanced Diamonds custom-made by Color Process upon a client’s request are NOT returnable.
* A 15% restocking fee may be charged on, Engraved items, Rings resized to greater than size 7, Rings resized smaller than size 5, and on Platinum and Yellow Gold Jewelry.
* We do NOT refund 3rd Party Gemological Laboratory Certificates, Shipping, Handling and Insurance charges on return shipments and Customs Taxes & Duties on return international shipments.

Weight Accuracy

Some stone weights may vary +/- 0.05 points. Diamond Traces, Inc. carefully weighs the stones and small variation in weight is normal due to the sensitivity of atomic scales and instances where stones are already set in jewelry at the time of weighing. As such stone weights in our listings are approximated to within +/- 0.05 points and are only guaranteed to be within +/- 0.05 points of the weight listed.

Photographs

The pictures on our website are our own pictures of items that we carry. We don't use third-party stock photos or photos from other websites. All of our photos were taken by our professional photographer to show the details of the jewelry and the brilliance of the stone(s). Photos have been enlarged to show detail. The actual size, color and clarity may vary depending on the grade of stone, size of the mounting as well as other factors such as screen quality, resolution and browser settings.

Certificate of Authenticity

The grades on our Certificate of Authenticity card are determined by our Graduated Gemologists to ensure a reliable and accurate grading of the item(s).

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