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Transactions with http://stores.ebay.com/1st Web Sales Batteries Tools & More are covered by the policies listed here. If you have any questions or concerns about your transaction, please contact us via email using the Ask a Question link in the listing, or via telephone at 402-694-5238. For more information on a specific topic, please refer to the following sections:

 

Payment

PayPal is our preferred method of payment and offers security for both the buyer and seller.

If you wish to use a credit card, you can do so through PayPal. If you do not have a PayPal account, it is easy to apply and the safest way to pay. Payment is due immediately on all Buy It Now listings and within 4 business days on Auction listings. If you do not pay within four days, an unpaid item dispute will automatically open.

If you believe the total on your eBay invoice is incorrect, please contact us using the Ask a Question link at the bottom of each listing.

Returns & Exchanges

  • 14-Day Return Policy for most items - Just be sure the item is in new, re-saleable condition and in its original packaging. For example, if your tool shipped to you in a nice box with the product on the box, you must return that box with your tool inside the original corrugated box we shipped it in.
  • No RMA number needed - Don't like it or doesn't fit your application? Contact us through eBay and let us know you would like to return the item, we may give you special instructions or information to put on your package.
  • Fast processing - We process most returns and exchanges within two business days of receipt so you can quickly get your replacement item or money back.
  • Free exchanges - We understand that buying batteries online can result in sizing or fit issues, if your item does not fit, you can exchange it for another size, or style, and we will waive the restocking fee. The only cost to you is the shipping and price difference if any.
  • Did we make a mistake? If you need to make a return because we sent you an item, color or size that you did not order, contact us using the Ask a Question link in any listing, via phone at 402-694-5238 and ask one of our great customer service people to look into it.
  • Do you have a Warranty Claim? If your product has a manufacturing defect, please contact us within the warranty period (see Warranty Page for details).

1st Web Sales Guarantee

  • We guarantee to fill your order quickly, efficiently, accurately and to keep you informed as to its progress.
  • If we make a mistake packing your order, or if the description is materially different than the item you receive, please contact us and we will fix the problem at no additional cost to you. (This offer applies only to our errors. If an item not fit or you do not like it, you are responsible for the return shipping, as outlined in our returns and exchanges section.)
  • We also guarantee to respond quickly (usually within one business day) to any inquiries or customer services issues, and to deal with you honestly and fairly, in accordance with our policies and eBay's terms and conditions.
  • Our dedicated customer service staff will be available to assist you with your order, answer any questions and facilitate returns and exchanges.
  • In return, we ask that you read the item description, ask any questions before your order, pay quickly, and leave us five star feedback.

 

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